The Yourgi Guarantee
Your pet's in great hands. So much so, we guarantee it. If your Yourgi Pro cancels last-minute, doesn't follow your care instructions, or falls short of the standard your pet deserves, let us know within 7 days. Our Yourgi Care Team will review your claim and, if valid, issue a coupon toward your next booking within 5 business days.
We want you to be happy with the service you book on Yourgi. If something's off, we're here to listen, resolve it quickly, and make it right.
OUR PROMISE
We make it right.
Period.
If your Yourgi Pro cancels last-minute, misses your care instructions, or falls short of what your pet deserves, we step up swiftly to make it right. No runarounds.
EVERY SERVICE, ONE STANDARD
Pros worth trusting with your pet.
Every Yourgi Pro is vetted before they ever meet your pet, across all service categories we offer. Whether it's boarding, grooming, dog walking, or daycare, you're always getting someone who cleared the same high bar. One platform, one standard, every time.
BUILT AROUND YOUR PET
The right Pro finds you, not the other way around.
You shouldn't have to scroll through hundreds of profiles hoping something clicks. Yourgi helps match your pet to the right Pro based on your pet's specific needs and traits, so the fit is right before anyone shows up at your door. Smart matching, backed by our guarantee.
HOW THE YOURGI GUARANTEE WORKS
Book a Yourgi Pro Service
The guarantee applies exclusively to completed services booked through a Pet Care Services Provider (“Yourgi Pro”) on the yourgi.com website and any mobile applications linked to the yourgi.com website (“Yourgi Platform”). Services booked or fulfilled outside of the Yourgi Platform are not eligible. This guarantee is subject to the Yourgi Terms of Service.
Something Wasn't Right? Tell Us
If you're unsatisfied with the service, you have 7 days after the service is completed to file a claim. Your claim needs to relate to the quality of the service. Vague or unsupported claims aren't eligible. Examples of eligible claims include a Yourgi Pro cancelling during the service or within 48 hours of the scheduled booking, a Yourgi Pro not following the care instructions you provided, or a Yourgi Pro not treating your pet with the standard of care expected of a professional.
File Your Claim
Submit via the claim form at yourgi.com/guarantee, by email at claims@yourgi.com, or by calling 888-887-3875. All claims will be handled by the Yourgi Care Team.
We Review and Resolve
The Yourgi Care Team will review your claim and make a determination on the validity of the claim. If the Yourgi Care Team determines your claim is valid, you will receive a coupon code to apply to a future service booked on the Yourgi Platform within 5 business days after validation. The coupon code will be valid for 12 months.
CLAIM PROCESS
Step 1
Submit claim - Online form, email, or phone
Step 2:
Validate - Care Team reviews and validates
Step 3:
Coupon Code issued - Coupon code equivalent to service amount from claim
Step 4:
Rebook – Apply your coupon code at next checkout
FAQS
Yes. To keep the Yourgi Guarantee sustainable and genuine, each customer is limited to 12 claims per year and a maximum credit value of $1,200 per year. These limits are designed to protect against misuse while still delivering on our promise for customers with validated claims.
Yourgi Guarantee refunds are issued as a coupon code, not refunds or cash. Coupon codes can be used toward any future Yourgi Pro booking and expire after 12 -months.
To qualify for a refund, your claim must relate directly to the service provided. Eligible claims include, but are not limited to: a Yourgi Pro cancelling a booking during the service or within 48 hours of the scheduled booking; a Yourgi Pro failing to follow the care instructions provided; or a Yourgi Pro failing to treat your pet with the standard of care reasonably expected of a professional pet care provider.
All claims are reviewed and decided by the Yourgi Care Team, whose determination is final. Your feedback plays an important role in maintaining the quality of our community and holding Yourgi Pros accountable.
We will not deny claims based on minor issues. However, dissatisfaction unrelated to the service itself, such as a general statement of "I just didn't like it" without any service-related basis, does not constitute a valid claim.
Yes. Yourgi provides Yourgi Pros with general liability coverage that provides protection against claims for bodily injury or property damage and vet bill reimbursement coverage.
No. The Yourgi Guarantee only applies to services booked and completed through the Yourgi Platform. Arrangements made outside of the YourgiPlatform — directly with a Yourgi Pro or through another app are not covered.